All photographers are trained prior to starting at IDW. Not only do they need to familiarise themselves with professional equipment, they are also coached on how they interact with visitors and to give visitors directions on the best angles and poses for photos. In order to serve visitors from all over the world, our photographers are fluent in English, Cantonese, Putonghua and many other languages.
Likewise, our frontline salespeople also have to be trained before they start their jobs. In addition to familiarising themselves with all products and services that we offer, they will have to learn about different sales techniques and consumer psychology, so that they can recommend the most suitable products and services according to the visitors' preferences and needs. Courtesy is no doubt an important aspect of the training – we serve with amicability and enthusiasm that would leave an impression on visitors.